We would like to draw your attention to the online dispute resolution guidelines pursuant to art. 14 para. 1 ODR-VO. The European comission offers a platform for online dispute resolution (OS), this can be found at http://ec.europa.eu/consumers/odr/.
You have the right to cancel the contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day, on which you, or a third party other than the carrier and specified by you acquires physical possession of the goods.
To exercise your cancellation rights, you must inform us, (ff publishers GmbH, Bernsteinstr. 124, 70619 Stuttgart, Deutschland, T. +49 711 2488834, F +49.711.2488835, firstname.lastname@example.org) of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, a fax or an email). You may use the example cancellation, but this is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise to cancel the order before the cancellation period has expired.
If you cancel this contract, we shall reimburse all payments made by you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without delay and no more than 14 days after the day on which we are informed about your decision to cancel this contract. Reimbursement will be carried out using the means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having returned the goods, whichever takes place first. You must return the good to us at ff publishers GmbH, Bernsteinstr. 124, 70619 Stuttgart, Germany without undue delay and no more than 14 days from the day on which you communicated your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are required to bear the direct cost of returning the goods. You are only liable for any damage to the goods that results from handling other than that what was necessary to establish the
nature, characteristics and functioning of the goods.