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The publishing products are subject to the law on the regulation of fixed prices for publishing products in the currently valid version. For his part, the customer undertakes to comply with the provisions applicable to him without restriction.
The customer has the obligation to examine the consignments received by him for correctness, completeness and freedom from defects. Complaints must be made to the publisher in text form without delay, but at the latest within seven days of receipt of the consignment by the customer. The Publisher shall remedy defects at its own discretion, either by eliminating the defect free of charge for the Seller or by delivering a replacement.
The publisher reserves the right of ownership of the delivered publishing house products (reserved goods) until all claims arising from the purchase contract and the business relationship with the customer have been fulfilled in full and until all future claims have been settled. The publisher does not waive its ownership by establishing the balance of a current account; rather, the balance is then considered assigned.
The customer is entitled to resell the goods subject to retention of title in the ordinary course of business, but assigns to the publisher all claims against third parties arising from this in full with all security rights. The customer is entitled to collect the claims assigned to the publisher in this way on behalf of the publisher. In the event of justified interests, in particular default of payment, suspension of payments, opening of insolvency proceedings, protest of a bill of exchange or justified indications of over-indebtedness or imminent insolvency of the customer, the publisher is entitled to revoke the customer’s right to collect. In addition, the publisher may, after prior warning and subject to a reasonable period of notice, disclose the assignment of security, exploit the assigned claims and demand that the customer disclose the assignment of security to the customers.
The customer may not pledge the goods subject to retention of title or assign them to third parties as security, in particular as security for loans. The service provider must be notified immediately of any access to the reserved goods by third parties. The reserved goods must be insured by the Purchaser against fire, water and theft. Proof of this must be provided to the Publisher on request. All claims against the insurer shall be deemed assigned to the Publisher with regard to the reserved goods.
The Publisher is obliged to release its securities at the request of the Customer to the extent that the realisable value of the securities exceeds the claims to be secured by more than 10%; the Publisher shall be free to choose which securities are to be released.
In the event of breaches of duty on the part of the customer, in particular default of payment, the publisher shall be entitled, even without setting a deadline, to demand the surrender of the reserved goods and/or – if necessary after setting a deadline – to withdraw from the contract; the customer shall be obliged to surrender the goods.
Unless otherwise agreed, payments are due within ten days of receipt of the invoice; payment charges and the risk of delays in payment shall be borne by the customer. Bills of exchange will only be accepted after prior agreement. In the event of default of payment, all outstanding claims of the publisher against the customer are due immediately. The Publisher may charge interest on the total claim from the due date as well as reminder costs. The assertion of further damages caused by default remains unaffected.
Payment by direct debit by means of SEPA Direct Debit shall be made via Hanseatische Gesellschaft für Verlagsservice, Weidestrasse 122a, 22083 Hamburg (hereinafter referred to as hgv), which acts as the contractual partner within the SEPA Mandate.
The forthcoming direct debit is usually announced by hgv together with the invoice (or via another communication channel agreed with the contracting partner/payer) at the latest 1 (one) calendar day before the due date of the direct debit (advance information / “prenotification”).
The Contractual Partner / Debtor is obliged to provide sufficient funds in the account specified in the SEPA Mandate and to ensure that the amounts due can be collected by HGV. The amount will be collected at the earliest on the date notified within the advance information. A later, prompt collection can take place. This obligation shall also apply if, in individual cases, the contractual partner / payer does not receive the prior information or does not receive it in time.
Note: The amount debited may in individual cases differ from the amount notified in the invoice or the preliminary information if the contractual partner / payer has received credit notes or payments in the period between the issue of the invoice or the transmission of the preliminary information and the due date.
Returns can only be sent to
ff publishers GmbH
Amber Road 124 EC
Remissions that do not require approval:
1. due to notice of defects
Credit to customer account or exchange for a flawless copy, postage costs for return to the publisher, no processing fee, no proof of purchase necessary.
2. due to cancellation of the shop price
Credit to customer account only up to 6 weeks after cancellation of shop price, postage costs for returns to sender, no handling fee, no quality control.
3. from delivery with right of return
Credit to customer account for delivery discount (information on invoice number and purchase date required), postage costs for returns to sender, no handling fee.
III. returns that require approval:
1. returns approvals may only be issued by sales or field service on the form provided for this purpose.
2. the form must be completed by the dealer under the following headings:
Dealer address, transaction number, proof of purchase (invoice number and invoice date)
The form must be filled out by the sales or field service in the following sections:
Number, ISBN, short title, signature
3. only titles that are sent in perfect, resaleable condition will be credited.
4. if more than 5 copies of a title are returned, the lot reference will be checked, if not specified by the customer. The lot copy will not be credited.
5. in case of liquidation of the business, only titles purchased from the publisher within the last 12 months will be credited. The reference dates must be specified. Postage costs for the return to the sender.
Nonbook articles are excluded from the return.
A return of returns or the provision of returns to or for the customer is excluded.
Out-of-stock titles will only be credited up to 6 months after the out-of-stock notification.
Quantity discounts from 1 July 2019
In the case of delivery of a larger number of the same title to an end user, the following quantity discounts may be granted in relation to the selling price:
from 10 copies of a title 10
from 50 copies of a title 15 %
from 100 copies of a title 17,5 %
from 200 copies of a title 20%
from 300 copies of a title 22.5%
from 500 copies of a title 25 %
The quantity discount applies only to quantity purchases by an end user for his own use, not to collective purchases by members of a group, e.g. a school class, a club, a company’s staff, a trade union, i.e. not to purchases which are combined to achieve the quantity discount for the individual item.
Non-fiction / Science: Basic discount 32,5% plus lot.
Graduated discounts: Ask us, your representative!
Shrink-wrapped or sealed data carriers (CD’s, etc.) will only be taken back in unopened, original sealed condition. The publisher reserves the right to charge an appropriate handling fee for the collection of the returned goods. Credit notes for returns shall be issued exclusively by offsetting against liabilities from future orders. The publisher will not make any payment.
All legal relations between the publisher and the customer are based exclusively on German law, regardless of the company headquarters and/or nationality. The provisions of the UN Sales Convention do not apply.
The place of performance and jurisdiction for merchants, legal entities under public law or special funds under public law is Stuttgart. The same applies if the customer has no general place of jurisdiction in Germany.
Should agreements with customers, in particular parts of the General Terms and Conditions of ff publishers be or become invalid, the validity of the contract in its entirety shall remain unaffected. In place of any invalid provision, a valid provision shall be deemed to have been agreed which comes as close as possible to the economic purpose of the invalid clause.